Automated Credit Notes Approval
Enhanced the customer service process for BBG, a Berlin-based e-commerce company, by devising an integrated AI algorithm to seamlessly determine coupon eligibility and streamline the decision-making process for service agents.
noun /ˈbreɪk.θruː/
Solved for good
Efficient Coupon Decisions
Streamlined the business process by replacing a tedious, manual decision-making system with a seamless AI-driven solution.
Seamless Integration
Connected the AI algorithm to BBG's existing service tool, enabling their agents to adapt easily and implement the suggestions more effectively.
AI Empowerment
Facilitated collaboration between BBG executives and data scientists, fostering enthusiasm and confidence in utilizing AI for future business challenges.
Streamlining Coupon Decisions
Tackling the Struggle in Creating Coupons
BBG, a Berlin-based e-commerce unicorn, experienced a cumbersome customer service process, where service executives determined whether to offer a customer a coupon or require a full product return. This manual decision-making system proved highly inefficient and required a solution that could enhance the workflow.
saved due to avoidance of returns
saved per year
less wrongly created credit notes through AI
Smarter Coupon Management
Implementing the AI Solution
The AI algorithm was devised to consider customer and order information, as well as the email exchange between the customer and the service agent, determining coupon eligibility in a more efficient manner.
This solution was directly integrated into the service tool in use by BBG. Thanks to this deep integration, the customer service executives did not have to learn to use a new tool. The suggestion made by the AI was shown to the customer service agent in their service tool and they were able to seamlessly use that information to make a decision about providing a coupon to a particular customer.
The solution was built in just 3 months and in a co-creative fashion. Executives from BBG and data scientists from One Thousand collaborated closely to build the solution together. And the best part? The BBG executives who participated in this project are no longer afraid of AI and are enthusiastic to solve more business challenges using the power of AI.
What can be solved?
Everything.
However here are a few common pain points that we often see, which can be solved through our programs and will lead to an AI breakthrough.
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