Streamlined order creation process at a world class manufacturing company with our AI-powered solution that automates order and quotation extraction, reducing manual efforts and improving customer satisfaction.
noun /ˈbreɪk.θruː/
Reduce time-consuming manual extraction of orders and quotations and allocate resources more efficiently.
Enable customer care agents to provide timely support, creating higher customer satisfaction.
Minimize error-prone manual extraction, ensuring accurate data processing and order fulfilment.
Our client, a Swiss conveyor belt manufacturer, experienced difficulties in manually extracting orders and quotations received by the Customer Care department daily. This time-consuming process led to delayed customer support and was prone to errors. The goal was to automate this extraction by utilizing customer-provided PDFs and historical confirmations from SAP.
Together, we developed an AI model that streamlines the extraction process by identifying relevant information from order PDFs and displaying it in a user interface for validation. This integration into the company's system has significantly reduced costs, relieved pressure on customer service, and ultimately led to higher customer satisfaction.
However here are a few common pain points that we often see, which can be solved through our programs and will lead to an AI breakthrough.
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