Intelligent Search Widget for Customer Service Agents
Enhance customer service for a leading e-commerce unicorn with AI-driven technology, making knowledge extraction and customer query resolution faster and more efficient.
noun /ˈbreɪk.θruː/
Solved for good
Streamlined Query Resolution
Automating information retrieval from product manuals to speed up customer service agents' response time.
AI Integration Success
Collaborative development leading to BBG executives embracing AI for future business challenges.
Complexities in Answer Retrieval
Identifying the Problem
BBG, a leading D2C e-commerce company based in Berlin, operates numerous well-known brands such as Klarstein, Auna, and Blumfeldt. However, customer service agents were struggling to handle customer queries efficiently due to the time-consuming process of manually locating relevant information in product manuals. This constraint left agents with insufficient time to provide the required level of customer support. The objective was to develop a program that could automatically extract pertinent information from these manuals.
projected savings per year
queries automated
AI-Driven Information Extraction
Implementing the Solution
Our team developed an AI-driven algorithm capable of processing customer questions and identifying relevant information to resolve their queries. The algorithm gathers data from multiple sources, such as internal databases and websites. The solution was co-created within three months, with BBG executives and One Thousand data scientists working closely together. As a result, the BBG executives involved in the project have now overcome their apprehension towards AI and are eager to tackle more business challenges using AI technology.
What can be solved?
Everything.
However here are a few common pain points that we often see, which can be solved through our programs and will lead to an AI breakthrough.
Get started with AI
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